Position: HOD: Customer Care Operations
Aggregate function: Commercial
Business Area: Local Commercial Operations
Posting Country: Tanzania, United Republic of
Full Time / Part Time: Full Time
Contract Type: Permanent
Qualification; Core competencies, Knowledge and Experience
Degree in Business Administration or any other related field.
7 years of experience in Customer Operations or Business Analysis or Programme Management
3+ years of customer service operations management, Business Partner and Vendor Management
Strong knowledge and experience of Global Corporate Operation model.
Excellent written and verbal communications skills; Strong personal impact and influencing skills
Strong management skills
Strong Analytical skills – able to assess reports, identify issues, root cause, and recommend solutions
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